TERMS & CONDITIONS

The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.

CUSTOMER CARE

Joy in Pottery (JiP) is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are available and pricing is true and correct. Every effort has been made to ensure that this web site is free from errors or omissions.

PLEASE NOTE: As JiP is an online shop; our primary means of communication with you will be via the email address listed on your JiP order. JiP will not be held responsible for any missed communication due to the email address being incorrect. If you have more than one email address, please check all email accounts before contacting JiP.

STOCK AVAILABILITY

We endeavour to keep the website stock accurate and only display products currently available for sale.

In the event of a product selling out due to high demand we will update the website as soon as we are aware of the item having sold out.

We will contact you and discuss your preferred handling of the order should you have ordered an item that has just sold out. We will either initiate a refund or place a pre-order for when stock is back and available again.

COLOURS

JiP cannot be held responsible for an incorrect address being entered on your order.

If your delivery address differs from the one given at checkout please notify us ASAP and we will make all attempts to correct the information.

PAYMENTS – METHOD & CURRENCY

JOY IN POTTERY (JiP) reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.

All prices are shown in UK Pounds £

JiP currently accepts Credit Card Payments via our online shop.

Goods are sent when the total amount has been approved and paid to our account.

Placing your order means you are unconditionally accepting the prices and descriptions of the items you have ordered

SHIPPING

Once we receive your order we verify it, complete invoicing and prepare your item(s) before we dispatch.
Items that are in stock will ship within 2 - 3 business days.
We most likely are unable to combine multiple orders after the payment for the first order is processed.
All our estimates are based on business days and assume that shipping and delivery don't occur on holidays and weekends.
Delivery with Standard UK Post usually happens within 2-10 business days from time of dispatch. Please be aware that the delivery time frame may vary according to the area of delivery and due to various reasons, the delivery may take longer than the original estimated timeframe.
International Postage – You pay the overseas freight charge to us and are responsible to pay any import duty or sales tax within your own country.
If you have not received your delivery following the estimated timeframe, we advise you to contact your local post office first, as the parcel may be there awaiting your collection.
If you have not received any information after contact with UK Post, please contact us to confirm that the details for delivery logged with us are correct. We will then contact you with the appropriate action.

PROBLEMS WITH YOUR DELIVERY

We cannot guarantee that your order will arrive at its destination if you have not provided correct address details and as much information as possible to assist the carrier/couriers when delivering e.g. company name, level, suite etc.

Note that you will be liable for any costs incurred in return to sender parcels if the information you provided was inaccurate.

RESHIPPING

If your order is returned to us by the delivery company due to incorrect or insufficient delivery details, you will be charged the cost of reshipping the order. Please note that if the delivery address is incorrect and the order has been shipped, depending on the delivery option selected we may not be able to change the delivery address until the order has been returned.

FAULTY PRODUCTS & RETURNS

Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. If for any reason the product you have purchased arrives faulty please contact us and send us some photos of the packaging and the products. We will then establish how to best resolve the issue.

A faulty product does not include damage incurred by the purchaser in failing to maintain and care for the product properly.

In the event that you receive a faulty product, notification must be given within 3 days of receiving the item, and return of the product must be received within 10 days.

Please contact the JiP office via contact form through the website to notify us immediately. You will be sent an email containing a Returns Confirmation and instructions on returning the faulty item. Please include the invoice you received with your parcel.

JiP is not responsible for return items that are lost in the post. We suggest returns be sent via trackable express post or registered Australian post.

Please include the receipt for your postage in the return parcel otherwise we will not refund the postage cost. A refund or exchange will be made on receipt of the item.

AMENDMENT OF THIS POLICY

We may amend this policy from time to time. Any amended form of this policy will be updated on our website, and we will include the date at which the policy was updated.

We encourage you to check back to this page to see amendments.

Last updated: 13.052024